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Repair FAQ

Q. How much does it cost to have a service technician come to my house?
A. To dispatch a service technician, the cost is $49.95 for the trip charge. The Tech will then evaluate your system and give you a price to get you up and running again.

Q. Does the $49.95 go toward the repair?
A. No. It does not. But if a shop repair/renewal is need it will cover the pick up cost. Return charge would be 49.95

Q. Can you give me a rough idea over the phone of what it might cost to fix my TV?
A. Yes we can give you an idea , however with out looking at the TV we will not know for sure. We utilize a flat rate repair system so if you have an idea of what may be wrong you can look up out prices on our TV repair / renewal service page.

Q. Can my TV be fixed in my home?
A. Not always. An exception would be if it's a simple fix like changing settings; all repairs/ renewals that involve excessive labor must be done in our factory authorized renewal repair shop.

Q. When the Tech is at my home and presents me with options concerning taking my TV to their shop for renewal/ repair, can I think about whether or not I would like the TV fixed and call back after they have left?
A. Yes. But, keep in mind that you will be charged another trip charge to have our technicians roll another truck to your home to pick up the TV.

Q. If I don't get the TV fixed, will the service crew haul the TV away?
A. Sometimes.

Q. What can I do with the TV if I do not want it repaired?
A. If you are able to transport it to our shop, we will dispose of it properly for you at no charge.

Q. Do you provide a loaner TV if our TV goes into your shop for repair?
A. No. We do make exceptions in extreme circumstances however.

Q. Do you buy used TVs to use for spare parts?
A. No.

Q. If I get a service call and do not get the TV repaired, will the trip charge go toward delivery of a new set?
A. Yes, it will.

Q. How much does it cost to have my TV cleaned?
A. Trip charge to pick it up = $49.95 and the cost of labor = $100.00 for a total of $149.95.

Q. Do you service Projectors/DVD players/VCR's/Washers/Dryers ect?
A. No. We only renew or repair televisions.

Q. Do you sell parts?
A. The only parts we sell are lamps for DLP/LCD projection TV's and we also sell remotes.